Connections to Senior Care and Home Healthcare Providers, Resources and More!

General Safety Tips And Guidelines for the Best Home Health Care

At we want to foster a safe environment that will allow you to establish a connection with whatever it is you need. The ultimate responsibility for hiring a provider or taking a job is yours and should be considered carefully. Consequently, you should exercise good judgment when selecting a care provider or a home care job.

Protecting Your Online and Personal Information

For Providers and Members Seeking Care:

We provide industry-standard measures to ensure secure communications with members (see privacy policy). We also have an internal message center. Using our internal messaging center will help you avoid “Phising Scams”. So log into your account to communicate and do not respond directly to emails.

Do NOT give anyone your username and password. We will never ask you for your password. If you forgot your password, it will be reset.

Never give out your social security number, credit card or bank account information to anyone. If you are an individual or independent provider wishing to run an online identity and background check, you will be direct to Acxiom's secure web site to provide your personal information. Acxiom will create your background check report and store it on their server. If you want to release the information to a potential client, you can do so with a "public access key" that will them view your information on Acxiom's server. does not store or send out your report. You control who can access your information.

General Safety Precautions and Common Scams

For Members Seeking Care:

Never hire a care provider or provide advance payments without calling references, having an interview and checking their backgrounds yourself.

Do not cash checks, provide loans or get involved with any financial transactions outside of an employee-employer relationship. You are not a bank or check cashing facility.

Keep financial statements (bank account, brokerage accounts) and credit card information in a secure place. This includes checks and credit cards.

Never give anyone a blank check that is signed.

You can also go to for more common scams.

For Providers:

Never accept a job offer without meeting your client.

Never go on an interview at a time and place where you do not feel secure.

Do not accept noncash payments that exceed the amount you requested. A known scam is for individuals to write you a check, money order, wire transfer or travelers check above the amount you requested, and then ask you for the difference back in cash. All too often you will get a notice from your bank that you have a charge back for the bogus paper.

Do not provide cash back to anyone until you are sure the check they gave you has cleared your bank.

If an offer sounds too good to be true, it usually is.

You can also go to for more common scams.

General Guidelines To Avoid Misunderstandings and Foster The Best Care Relationship

Communication is the key to a good working relationship between the care provider and the individual seeking care. If a particular family member is in charge of the individual’s care, be sure to keep them informed, too.

Communicate, Communicate and Communicate

For Members Seeking Care:

List all the duties you expect to be performed and do it in writing.

Make sure you review what is expected so there are no misunderstandings Clearly communicate any specific safety concerns or precautions your provider may need to know about the individual. Examples could be concerns about food allergies or an individual’s propensity to lose balance.

Provide all emergency contact info and procedures to follow in case of an accident to your provider. Emergency contacts and phone numbers posted by the phone and an emergency folder at your home would be a good idea, too. If you choose, you can complete a health profile that will detail all this information and print it out for your emergency folder. This information can securely be stored under the MyCare section and easily updated or printed from anywhere.

Give feedback to your provider. Let them know that they are doing a great job or what they can do better in a constructive manner.

For Providers:

Know and regularly get updates regarding your employers' health concerns (allergies, medical issues, etc.). Keep the family members updated on any health concerns you may observe or that need to be further evaluated by a physician.

Give the family members a quick update on what you are doing or have done for their loved one. Let them know if items are needed for continued care such as bedding, diapers, paper towels, etc.

Make sure you have emergency contact information with you and posted in the home.

Make sure your environment is safe. If you have safety or security concerns, address them with the individual or family.

Get feedback from your employer. Don’t be afraid to ask them what they think about the care you are delivering. Constructive criticism is good for professional and personal growth. After all, everyone wants to be the best at what they do.

Contact Us About Potential Scams

If you suspect anything about a member that just does not seem right, feel free to contact us. If there is a scam or safety precaution you want us to list here to help other members please feel free to do so as well.